CANCELLATION, AND REFUND POLICY

Cancellation Prior to Shipment

This Cancellation & Refund Policy applies to all products and services offered by IEZA YUSOF CONSULTANCY SDN BHD (IYCSB) via https://iezayusof.com/. All refund, cancellation, or rescheduling requests are subject to management’s discretion and the specific nature of the product or service purchased.

Physical Products (Books & Printed Materials)

• Cancellation is allowed before shipment by emailing [email protected] within 12 hours from order confirmation.
• Once the item has been shipped, cancellations are not permitted.
• Returns or refunds are only applicable for:
• Damaged items upon delivery
• Wrong or incomplete delivery
• Returned items must:
• Be in original condition and packaging
• Be returned within 7 working days upon receipt
• Include proof of purchase (invoice / receipt)

Refunds will be processed after inspection of the returned item.

Workshops, Classes, Seminars & Training Programs

1. All payments made are non-refundable once registration is confirmed.
2. If a session is postponed or rescheduled by IYCSB, participants may be offered:

• A replacement session, or
• A rescheduled date (subject to availability)

Assessments & Tests

• Once a test slot or assessment has been scheduled, payments are non-refundable.
• No cancellation or refund is allowed after assessment access or scheduling.

Event Hall / Space Rental

• All bookings are non-refundable once confirmed.
• Rescheduling requests are subject to availability and management approval.

Refund Processing

Approved refunds (if applicable) will be processed once eligibility has been verified in accordance with this policy. Refunds will be issued using the original payment method:

1. Online Bank Transfer: Refunds will be credited to your bank account within 3–5 working days.
2. Credit Card: Refunds will be processed to the original card used, subject to the card-issuing bank’s processing timeline.

Kindly contact your card-issuing bank regarding the duration of the credit refund.

IEZA YUSOF CONSULTANCY SDN BHD shall not be responsible for delays caused by banks or payment service providers.

Right of Rejection

IEZA YUSOF CONSULTANCY SDN BHD reserves the right to reject any cancellation or refund request deemed unreasonable or not in compliance with this policy.