CANCELLATION AND REFUND POLICY

(Not applicable for intangible/digital products)

Order Cancellation (Before Shipment)

You may cancel your order before it has been shipped from our warehouse without any additional charges. To request a cancellation, please email us at: [email protected]. Once your cancellation request is received and approved, a full refund will be initiated. We strongly advise that cancellation requests be submitted within 12 hours of placing your order to ensure it can be processed before shipment. Once an order has been shipped, cancellation is no longer allowed and the Return Policy will apply.

Return and Refund Policy (After Shipment/Receipt)

All goods sold are non-refundable except under the following circumstances:

1. Failed delivery
2. Wrong item delivered
3. Item damaged during delivery

Eligibility for Returns

Returns are only applicable if:

• The item was purchased directly from the official Milymaryam website (https://www.milymaryam.com)
• The request is made within the allowed return period
• The item meets the return conditions stated below

Products purchased from third-party retailers or marketplaces must follow their respective return policies.

Valid Return Reasons

Incorrect Item

• Item received is not what was ordered
• Wrong size or colour different from order confirmation
• Missing items in the package

Damaged Item

• Item is damaged upon arrival

Return Conditions

Returned items must meet ALL conditions below:

• Return request made within 7 working days from receipt of goods
• Proof of purchase provided (invoice/order number)
• Item is unused, in new condition
• Item returned in original packaging with all tags and free gifts
• Packaging must not be marked, damaged or altered
• Item packed properly to prevent damage during return shipping

Items that show signs of use, washing, alteration or damage not due to delivery will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

Non-Returnable Situations

• Change of mind
• Incorrect selection by customer (size, colour, design)
• Orders cancelled after payment confirmation and shipment arrangement
• Items damaged due to misuse or mishandling by customer

We reserve the right to reject any return or refund request deemed unreasonable or not meeting the policy requirements.

Refund Processing

Refunds will only be processed after the returned item has been received and inspected at our return centre.

Once approved, refunds will be issued according to the original payment method:

Online Bank Transfer

Refunds will be credited to your bank account within 3–5 working days after approval.

Credit/Debit Card

Refunds will be processed to the issuing bank. Processing time depends on the bank and may take additional days.

Please contact your card-issuing bank for exact timelines.