Orders will only be shipped to the billing or shipping address provided at checkout. Customers are responsible for ensuring that:
We do not ship to P.O. Box addresses. Only valid residential or business addresses are accepted. Milymaryam Group Sdn. Bhd. will not be liable for failed deliveries due to incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to incorrect address or failed delivery, any re-delivery will be subject to additional shipping charges borne by the customer.
Requests to change the shipping address must be submitted within 12 hours of placing the order. Please email your request to: [email protected]. Address change requests made after the order has been processed or shipped may not be accepted. If changes are still possible, any additional shipping costs will be borne by the customer.
Orders are typically processed and delivered within 2–5 working days (Monday to Saturday), excluding public holidays. Deliveries are made during normal business hours, generally between 9:00 AM to 5:00 PM on weekdays. Delivery timelines are estimates and may vary due to courier operations, peak periods or unforeseen circumstances.
For PRE-ORDER items, processing and delivery timelines will follow the specific timeframe stated on the respective product page.
Once your order has been shipped, a tracking number will be provided via email, SMS or messaging notification (where applicable). Customers are responsible for monitoring delivery status using the provided tracking number. For non-tangible products or services, confirmation and proof of purchase will be communicated via email or system notification.
Milymaryam Group Sdn. Bhd. is not responsible for delivery delays caused by:
We reserve the right to amend this Shipping Policy at any time without prior notice. The latest version will always be published on our website.