Delivery Address We only deliver to the addresses provided as the shipping address during your purchase. Please ensure that a correct address and a reachable contact number for the recipient are provided. We do not deliver to P.O. Boxes; we only deliver to valid residential or business addresses within our service areas in Kuala Lumpur and Selangor.
Liability for Incorrect Information GLOBAL MAMA SDN. BHD. (Flore Whisper) will not be liable for failed deliveries if an incorrect shipping address is provided or if the recipient is unreachable. In such cases, the bouquet may be returned to our shop [cite: 2026-02-26]. Any subsequent redelivery attempt will incur additional shipping charges.
Change in Delivery Details If you need to change the delivery address or date, please email us at [email protected] at least 24 hours before the scheduled delivery time [cite: 2026-02-26]. Changes requested within 24 hours of delivery may not be possible if the arrangement has already been prepared or dispatched [cite: 2026-02-26].
Delivery Time & Peak Periods Standard deliveries are made on the date selected during checkout [cite: 2026-02-26]. While we strive to meet specific time slot requests, we cannot guarantee exact delivery times during peak periods (e.g., Valentine's Day, Mother's Day, or public holidays) due to high volume and traffic conditions [cite: 2026-02-26].
Unsuccessful Delivery If the recipient is not present at the time of delivery, our courier will attempt to contact the sender or recipient for further instructions [cite: 2026-02-26]. If we are unable to reach anyone and there is no secure place to leave the flowers (e.g., with a concierge or neighbor), the order will be considered an unsuccessful delivery [cite: 2026-02-26].
Order Confirmation Confirmation of your order and the official invoice will be communicated via email or SMS. We reserve the right to amend this delivery policy from time to time as deemed necessary.