Shipping Policy(senangpay payment)

(Applies to the website FUSION SPHERE (https://tagsoo.com — FUSION SPHERE SDN. BHD.)

General Overview

• The website FUSION SPHERE (https://tagsoo.com is the official e-commerce channel owned and operated by FUSION SPHERE SDN. BHD.

• By visiting the website, registering an account, or placing an order on the website, you indicate that you have read, understood, and accepted all contents of this policy.

• The purpose of this policy is to:

Ensure transparency in online sales and transactions.

Protect the legal rights of FUSION SPHERE SDN. BHD.

Minimize the risks associated with transactions and shipping.

• It is the customer’s responsibility to check for updates regularly, as FUSION SPHERE SDN. BHD. reserves the right to change the content of this policy at any time without notice.

Thank you for shopping at FUSION SPHERE SDN. BHD. We are committed to delivering your order safely and on time. This shipping policy outlines our order processing flow, delivery time, and fees.

1. Order Processing

Orders are typically processed within 3 business days of payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive a confirmation email with tracking information (if available).

2. Shipping Methods and Delivery Time

We offer the following shipping options:

Standard Shipping: Expected delivery within 2 days

Express Shipping: Expected delivery within 3-5 business days

International Shipping: Expected delivery within 12 business days. For specific arrival times, please email [email protected] to inquire about international shipping options.

Note: Delivery times are estimates and actual delivery times may vary depending on your location, courier company efficiency, and unforeseen delays (such as weather, holidays, customs clearance, etc.).

3. Shipping Costs

Shipping costs will be calculated at checkout based on your shipping address and the size/weight of your order. We are committed to providing fair and competitive shipping rates.

Depending on your shipping address, we may offer local delivery or self-pickup options.

Free shipping may be available for orders exceeding a certain amount.

4. Delivery Area

Our current standard and express delivery services apply to addresses within Malaysia.

If you are located outside Malaysia and wish to place an order, please email [email protected] to inquire about international shipping options.

5. Order Tracking