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Disclaimer for GrabPay, Paylater by Grab, Shopback and Atome:
You're required to send a separate request to enable GrabPay and Grab PayLater upon successful sign up. Please email your merchant ID, contact email, contact number and mention GrabPay Application option. Shopback and Atome request will be processed automatically.These payment options subject to provider's approval. To view list of prohibited business for BNPL, visit our guide. Current merchant are required to submit for application to enable BNPL payment option by emailing our support at [email protected]
1. Registration
Please ensure that your products or services comply doesn't fall under Prohibited Item. We do not entertain refund due to violation of our Terms of Agreement. For assurance, you may email us your product list before registration to check to [email protected] .
- Choose your preferred package and subscribe.
- Complete the documents submission process.
- You can check all the required document list here
- Review onboarding flow here
2. Verification
- The verification process will only start after you successfully upload ALL required documents
- Our dedicated team will assist in verifying your documents and submitting them to the acquiring bank. We will reach out to you if we need more details from your end.​
- In the meantime, you can start setting up your online store with our basic features, such as the ‘payment form’. E-wallet payment options will become available to you at this stage too, except for Grab and Shopee. ​
3. Approval
- To enable the FPX and cards payment feature, the acquiring bank will review your submission and we’ll update you on the approval status. Please note that applications for prohibited products will not be considered.​
- Once approved, you can begin receiving payments for your online store! Thank you for choosing senangPay as your payment gateway. Together, we grow stronger.
4. Refund and account termination
- The paid subscription fee is strictly NON-REFUNDABLE. If your application is rejected by the bank in phase 3, as stated in the figure above, senangPay may consider a partial refund at its sole discretion.​
- Please carefully read and understand the Terms of Agreement upon signing up to avoid any future dispute. In case of any disputes, senangPay reserves the absolute right to determine the resolutions.​
- For any enquiry, do not hesitate to contact us at [email protected]